AI chatbot enabled fast, contextual, natural-language content discovery.
Our client's SharePoint-based knowledge base was a treasure trove of information, meticulously compiled with standards, best practices, and detailed procedural guides. However, as this repository expanded, it became increasingly difficult for users to quickly pinpoint the specific data they needed. This bottleneck threatened to undermine the very purpose of having a centralized knowledge resource.
To address this growing challenge, we developed a cutting-edge, AI-driven chatbot, engineered within Copilot Studio and seamlessly integrated into the client's SharePoint Intranet. This tool harnesses the power of the existing document libraries and a metadata-driven taxonomy to enable highly effective contextual searches. Users can now engage in natural language conversations with the chatbot, which intelligently interprets their questions to fetch and present the most relevant content instantly.
Whether it's pulling up crucial compliance standards or navigating best practice guidelines, the chatbot ensures that all information is just a query away. The introduction of this AI chatbot has transformed the knowledge discovery process, boosting productivity and significantly cutting down the time spent manually searching through extensive content libraries.
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